Select Email from the sidebar, to activate the Email channel. Start by localizing all the text and don't forget to enable the channel at the bottom using the toggle.
The alias is used as part of the receiving email address @inbox.deflekt.ai. You can't use your own domain for this inbox, but you can set up a forwarding rule for an email address on your own domain. By default your alias is a unique identifier for your project. You can however change the alias and use the @inbox.deflekt.ai address directly if you like.
Once you set up the Email channel make sure you send a few test messages.
You might wonder how Deflekt.ai works when someone sends an email to your Deflekt.ai inbox. First of all, it's good to realize that Deflekt.ai's inboxes are not actual inboxes that allow you to send and receive emails over IMAP.
Step 1: Ingestion
When someone sends an email to your inbox (directly or forwarded) Deflekt.ai first stores that messages. It is then parsed and pushed into a pipeline. As a first step in this pipeline Deflekt.ai checks your settings to see if the channel is active and to check if you didn't reach your plan's credits quotum. If that fails it simply forwards the message to your project's human support inbox.
Step 2: Deflection
Now we fetch an answer from your AI bot and reply to the user with the AI generated answer and sources, using your localized texts. The conversation is stored in Deflekt.ai.
The user can keep replying to the answers, building up the conversation thread. If they need extra help, they click a link in the email that takes them to your project's human handover page. If they do, those conversations will be flagged in your Conversations tab.
